Privacy Policy
Last updated: January 2024
Nagolongb ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website and services.
Information We Collect
We may collect and process the following types of personal data:
- Identity information: name, title
- Contact information: email address, postal address
- Service preferences: property requirements, budget, location preferences
- Technical data: IP address, browser type, device information
- Usage data: how you interact with our website
How We Collect Information
We collect personal data through:
- Forms submitted on our website
- Direct correspondence with our team
- Cookies and similar tracking technologies
- Service consultations and meetings
How We Use Your Information
We use personal data to:
- Provide our property search and consultation services
- Respond to your enquiries and requests
- Send relevant property recommendations
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Your consent, where you have provided it
- Performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Data Sharing
We may share your personal data with:
- Property owners and agents, with your permission, to facilitate viewings and applications
- Professional advisers, such as solicitors, where necessary
- Service providers who assist with our operations
- Regulatory bodies, if required by law
We do not sell your personal data to third parties.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected. For clients, this typically means the duration of our engagement plus six years. For enquiries that do not result in engagement, we retain data for two years.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption where appropriate, and staff training on data protection.
International Transfers
We do not routinely transfer personal data outside the United Kingdom. If such transfers become necessary, we will ensure appropriate safeguards are in place.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions about this privacy policy or our data practices, please contact:
Nagolongb
14 Park Square East
Leeds LS1 2LH
United Kingdom
Email: [email protected]
Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.